Key Responsibilities:

• Engage with stakeholders to gather and analyze business requirements

• Design solutions using OmniStudio (OmniScripts, DataRaptors, FlexCards)

• Work on EPC (product catalog) and order management processes

• Collaborate with technical teams for implementation

• Drive end-to-end delivery and client communication

Required Skills:

• 8+ years in Salesforce

• Strong in Communications Cloud / Vlocity

• Good understanding of telecom processes

• Experience in client-facing and consulting roles

• Knowledge of integrations and Salesforce architecture